Community Guidelines
Community Guidelines
Last updated: April 2, 2026
Welcome to Carwash Info. These Community Guidelines define the standards of behaviour expected from every user on our platform. They apply to all user-generated content, including marketplace listings, survey comments, chat messages, and profile information.
By using Carwash Info you agree to follow these guidelines. Violations may result in content removal, account warnings, or suspension.
1. Respect and Civility
- Treat every user with respect, regardless of their background, opinions, or experience level.
- Personal attacks, bullying, harassment, hate speech, and threats of violence are strictly prohibited.
- Constructive criticism is welcome; insults are not.
2. Honest and Accurate Content
- Marketplace listings must accurately describe the product or service, including condition, pricing, and images.
- Do not post misleading, fraudulent, or deceptive content.
- Survey responses and comments should reflect genuine opinions. Manipulation of polls (e.g. using multiple accounts) is prohibited.
3. Prohibited Content
The following content is not allowed anywhere on the platform:
- Illegal goods, services, or activities
- Counterfeit, stolen, or hazardous products
- Explicit sexual content or nudity
- Content that promotes violence, self-harm, or substance abuse
- Spam, phishing links, or malware
- Personal information of others without their consent (doxxing)
- Content that infringes on intellectual property or copyrights
4. Marketplace Rules
- List only items and services you are legally entitled to sell.
- Provide clear, truthful descriptions and realistic images.
- Do not list the same item multiple times to manipulate search results.
- Respond to buyer inquiries in good faith and in a timely manner.
- Price manipulation and bait-and-switch practices are prohibited.
5. Chat and Messaging
- Use in-app chat for communication related to listings and platform services.
- Do not send unsolicited advertisements, spam, or chain messages.
- Harassment, threats, or abusive language in private messages will be treated the same as public violations.
6. Surveys and Comments
- Participate honestly. Do not post misleading responses or manipulate poll results.
- Keep comments relevant, constructive, and on-topic.
- Off-topic promotional content in survey comments is considered spam.
7. Blocking and Reporting
- If a user's behaviour makes you uncomfortable, you can block them. Blocked users cannot see your content or contact you.
- If you encounter content that violates these guidelines, please report it using the in-app report feature.
- All reports are reviewed by our moderation team. False or malicious reports are themselves a violation.
8. Account Integrity
- Each person may maintain only one account.
- Do not impersonate other users, companies, or public figures.
- Account sharing or selling is prohibited.
- Automated bots or scripts are not allowed without prior written permission.
9. Intellectual Property
- Only post content that you own or have the right to share.
- Do not copy or redistribute copyrighted material (articles, images, magazines) without permission.
- If you believe your intellectual property has been infringed, contact us at [support_email].
10. Enforcement
Violations are handled on a case-by-case basis. Depending on the severity, we may take one or more of the following actions:
| Action | Description |
|---|---|
| No action | Report reviewed; no violation found |
| Content hidden | The content is hidden from public view |
| Content removed | The content is permanently deleted |
| User warned | A formal warning is issued to the user |
| User suspended | The account is temporarily or permanently suspended |
Repeated or severe violations will result in escalated enforcement. You can track reports you have filed and any violations on your account in the Reports & Violations section of the app.
11. Appeals
If you believe an enforcement action was taken in error, you may appeal by contacting our support team at [support_email]. Please include:
- Your username
- A description of the action you are appealing
- Any relevant context or evidence
We aim to respond to appeals within 5 business days.
12. Changes to These Guidelines
We may update these Community Guidelines from time to time. Material changes will be communicated through the app. Continued use of the platform after changes constitutes acceptance.
13. Contact
If you have questions about these guidelines, contact us:
Email: [support_email] Address: [company_street], [company_postal_code] [company_city], [company_country]